See visitors live

1. Open the tracking card

   In Shopdeck: Setup, then scroll to the last card, Live visitor tracking. Or go straight to app.shopdeck.io/setup?service=tracking.

2. Press Generate token

   The button says Generate token the first time and Generate new token afterwards. Press it once. A long value appears, in the shape of an identifier, a dot, and 32 more characters.

   Generating a new one breaks the old

   If you already have the scripts installed and you press this again, the scripts in your shop stop working immediately and Live goes quiet. You then have to paste both of them again with the new token. Only press it if you mean to.

This token ends up in your shop’s page source, so it is not a secret in the way an API key is. It only lets a browser send visit events to your workspace; it cannot read anything back.

1. Copy it from Setup, do not retype it

   Right below the token, under 1. Storefront snippet, is the line with a copy button. It already has your token in it. It looks like this:

   Do not use this one — copy yours from SetupCopy

   <script src="https://app.shopdeck.io/api/profit/track.js?token=YOUR-TOKEN" defer="defer"></script>

2. Open your theme's code

   In your Shopify admin:

   Online StoreThemes… beside CustomizeEdit code

   Make sure it is the theme marked as live, not an older one sitting underneath it.

   Duplicate your theme first if you are nervous

   On the same … menu there is Duplicate. Editing the copy and publishing it when you are happy is the safe route. Adding one script line is a very small change, but it is your shop.

3. Find theme.liquid

   In the file list on the left, under Layout, click theme.liquid. Near the top of the file you will find a line that reads exactly:

   Search for this lineCopy

   </head>

   Use Ctrl+F (or Cmd+F) inside the editor if you cannot see it — it is usually somewhere between line 40 and line 120.

4. Paste the line just above it

   Put your cursor at the start of the </head> line, press Enter to make an empty line above it, and paste. The result should read:

   How it should lookCopy

     <script src="https://app.shopdeck.io/api/profit/track.js?token=YOUR-TOKEN" defer="defer"></script>
   </head>

   Press Save at the top right.

1. Copy it from Setup

   Back on the tracking card, under 2. Checkout pixel, is a second copy button. This one is a longer block of code. Copy the whole thing.

2. Open Customer events in Shopify

   SettingsCustomer eventsAdd custom pixel

3. Name it and set two dropdowns

   Give it any name — Shopdeck live is fine. Then, before pasting anything, set:

   • Permission → Not required
   • Data sale → Data collected does not qualify as data sale

   Why those two settings

   The script stores nothing personal, so those are the honest answers. They also matter practically: on Required, Shopify only runs it for shoppers who accepted marketing cookies, which means your checkout numbers would be missing a large slice of real buyers.

4. Paste, save, connect

   Replace everything already in the code box with what you copied. Press Save, then Connect. It is not live until you press Connect.

Already running a pixel for another dashboard? Leave it. Add this one beside it, and both keep measuring, so you can compare before you switch anything off.

1. Open your own shop in a normal tab

   Visit your storefront, click on a product, add something to the basket.

2. Open the Live page in Shopdeck

   Profit Dashboard → Live. Within a few seconds you should see yourself: one visitor, a country, the page you are on, and your basket count.

Worth knowing, both for your own peace of mind and for answering a customer who asks.

• It sees: which page somebody is on, the product title on a product page, how many items are in the basket, when they add or remove one, when they head for the checkout, and which country the request came from.
• It never sees: names, email addresses, postal addresses, payment details. Not from the shop, and not from the checkout.
• It stores one thing in the browser: a random identifier, so the same person is not counted twice while they walk from page to page. No third party ever receives it.
• It ignores bots. Crawlers, uptime monitors and automated browsers are recognised and skipped, which is why the Live page shows a separate bots not counted figure.
• It talks to nobody but Shopdeck. No advertising network, no analytics provider.

Now that Live has data, The Live page explains every number on it — and there are three counters there that look interchangeable and are not.